Lobby Hostess Hiring in Dubai with Work Permit

Are you a friendly and welcoming individual with a passion for providing exceptional guest experiences? Rixos Hotels in Dubai is currently seeking dedicated and customer-oriented individuals to join their team as Lobby Hostesses. In this article, we will provide you with a comprehensive job description for the position of Lobby Hostess at Rixos Hotels in Dubai. Let’s explore the exciting opportunities that await you in the world of hospitality!

Job Details

Company Name: Rixos Hotels

Job Location: Rixos Bab Al Bahr, Al Marjan Island, Ras Al Khaimah

Job Position: Lobby Hostess

Industry: Hospitality

Job Overview

As a Lobby Hostess at Rixos Hotels in Dubai, you will be the first point of contact for guests, creating a warm and inviting atmosphere in the hotel’s lobby. You will provide a friendly greeting, assist guests with inquiries, and ensure a smooth and memorable arrival experience. Joining Rixos Hotels as a Lobby Hostess offers an exciting opportunity to showcase your customer service skills and be part of a prestigious hospitality brand.

Responsibilities

1. Guest Greeting and Assistance: As a Lobby Hostess, your primary responsibility is to provide a warm welcome to arriving guests. You will greet guests with a friendly smile, assist with luggage, and provide directions or information about hotel facilities and services.
2. Check-In Support: You will assist with the check-in process by ensuring guests have completed necessary paperwork, verifying reservations, and providing room keys. Clear and effective communication is essential to ensure a smooth check-in experience.
3. Guest Inquiries and Information: Answering guest inquiries and providing accurate information is part of the role. You will assist guests with questions about local attractions, transportation options, dining recommendations, and hotel amenities.
4. Lobby Presentation: Maintaining a clean, organized, and visually appealing lobby is important. You will ensure the lobby area is well-presented, including arranging seating areas, displaying promotional materials, and ensuring the overall cleanliness and tidiness of the space.
5. Lost and Found: Managing the lost and found items is part of the role. You will assist guests in locating lost items and maintain appropriate records and procedures for lost and found items in accordance with hotel policies.
6. Guest Service Coordination: Collaborating with other hotel departments, such as housekeeping and concierge, to ensure timely delivery of guest services is crucial. You will communicate guest requests, coordinate luggage handling, and assist with guest transportation arrangements.
7. Emergency Response: In the event of emergencies or guest safety concerns, you will follow established procedures and assist in ensuring the well-being of guests. This may include providing information, directing guests to safety, or contacting the appropriate authorities.

Qualifications

To be considered for the position of Lobby Hostess at Rixos Hotels in Dubai, you should meet the following qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Proficient in English; knowledge of additional languages is an asset.
• Strong organizational and multitasking abilities.

Skills and Abilities

In addition to the qualifications mentioned above, the following skills and abilities will contribute to your success as a Lobby Hostess:

1. Customer Service: Providing exceptional customer service is crucial. You should possess excellent communication skills, a friendly and welcoming demeanor, and the ability to anticipate and exceed guest expectations.
2. Attention to Detail: Paying close attention to detail ensures accuracy in guest information, effective communication, and a well-presented lobby. This contributes to a positive guest experience and reflects the hotel’s commitment to excellence.
3. Problem-Solving: The ability to think on your feet and find suitable solutions to guest inquiries or issues is important. You should be proactive in addressing guest concerns, finding appropriate resolutions, and ensuring guest satisfaction.
4. Multitasking: Effectively managing multiple tasks, such as greeting guests, answering inquiries, and coordinating guest services, requires strong multitasking abilities and the ability to prioritize tasks efficiently.
5. Professionalism: Maintaining a professional appearance, adhering to hotel policies and procedures, and displaying a high level of integrity and confidentiality are essential as a Lobby Hostess.

Work Environment

As a Lobby Hostess at Rixos Hotels in Dubai, you will work in a dynamic and fast-paced hotel environment. You will interact with guests, colleagues from various departments, and external stakeholders. The role requires flexibility, as it may involve working shifts that cover mornings, afternoons, evenings, weekends, and holidays to ensure 24/7 coverage at the lobby.

Salary and Benefits

Rixos Hotels offers competitive wages for the position of Lobby Hostess, with the specific compensation depending on factors such as experience and performance. In addition to a competitive salary, the hotel provides benefits such as accommodation, meals, transportation, and access to hotel facilities. Details regarding salary and benefits can be discussed during the interview process.

How to Apply

If you are excited about the prospect of joining Rixos Hotels in Dubai as a Lobby Hostess, please follow these steps to apply:

1. Submit your updated resume and a cover letter highlighting your interest in the position, relevant customer service experience, and excellent communication skills.
2. Include any references or certifications that support your application.
3. Await further communication from the hotel’s hiring team regarding the next steps of the application process.

Apply By Email: recruitment@babalbahr@rixos.com

Conclusion

Working as a Lobby Hostess at Rixos Hotels in Dubai offers an exciting opportunity to be part of a prestigious hospitality brand and contribute to exceptional guest experiences. With responsibilities that encompass guest greeting, assistance, and providing accurate information, you can showcase your customer service skills and create a positive first impression for guests. Apply today and embark on a rewarding career in the vibrant world of hospitality!

FAQs

1. What is the role of a Lobby Hostess in creating a welcoming atmosphere for guests?

A Lobby Hostess plays a key role in creating a welcoming atmosphere for guests by providing a friendly greeting, assisting with inquiries, and ensuring a smooth arrival experience. By being attentive, approachable, and helpful, Lobby Hostesses contribute to creating a positive first impression and setting the tone for an exceptional guest stay.

2. How does Rixos Hotels support the professional development of Lobby Hostesses?

Rixos Hotels is committed to the professional development of its employees, including Lobby Hostesses. The hotel may provide training opportunities, workshops, and career advancement programs to enhance their skills in customer service, communication, and guest relations. Ongoing training and performance evaluations contribute to maintaining high standards of guest service.

3. What are the typical working hours for a Lobby Hostess at Rixos Hotels in Dubai?

Working hours for Lobby Hostesses can vary depending on the hotel’s operational needs. It may involve working shifts that cover mornings, afternoons, evenings, weekends, and holidays to ensure 24/7 coverage at the lobby. Flexibility in working hours is often required in the hospitality industry.

4. What is the role of a Lobby Hostessin maintaining a well-presented lobby?

A Lobby Hostess plays a crucial role in maintaining a well-presented lobby by ensuring cleanliness, organization, and visual appeal. This includes arranging seating areas, ensuring promotional materials are displayed appropriately, and maintaining the overall tidiness of the space. A well-presented lobby contributes to creating a positive first impression for guests and reflects the hotel’s commitment to excellence.

5. How does a Lobby Hostess contribute to guest satisfaction?

A Lobby Hostess contributes to guest satisfaction by providing a warm and welcoming atmosphere, addressing guest inquiries and needs, and ensuring a smooth arrival experience. By being attentive, responsive, and providing accurate information, Lobby Hostesses help guests feel valued and cared for. Their friendly and helpful demeanor sets the stage for an exceptional guest stay.