Hotel Receptionist in Dubai with 3 Years of Work Permit

Are you a hospitality professional with excellent communication skills and a passion for providing exceptional guest experiences? Rixos Hotels in Dubai is currently seeking dedicated and friendly individuals to join their team as Hotel Receptionists. In this article, we will provide you with a comprehensive job description for the position of Hotel Receptionist at Rixos Hotels in Dubai. Let’s explore the exciting opportunities that await you in the world of hospitality!

Job Details

Company Name: Rixos Hotels

Job Location: Rixos Bab Al Bahr, Al Marjan Island, Ras Al Khaimah

Job Position: Hotel Receptionist in Dubai

Industry: Hospitality

Job Overview

As a Hotel Receptionist at Rixos Hotels in Dubai, you will be the face of the hotel, responsible for providing a warm and welcoming atmosphere to guests. You will handle guest inquiries, check-ins, and check-outs, and ensure a smooth and memorable stay for every guest. Joining Rixos Hotels as a Hotel Receptionist offers an exciting opportunity to showcase your customer service skills and be part of a prestigious hospitality brand.

Responsibilities

1. Guest Check-In and Check-Out: As a Hotel Receptionist, you will handle the check-in and check-out process for guests, ensuring a seamless and efficient experience. This includes verifying guest information, issuing room keys, and providing relevant information about hotel amenities and services.
2. Guest Inquiries and Assistance: You will be the primary point of contact for guest inquiries and requests. Providing accurate and timely information about the hotel, local attractions, and transportation options, and assisting guests with their needs is essential.
3. Reservations and Bookings: Managing room reservations and bookings is part of the role. You will handle reservation inquiries, process reservations, and ensure accurate documentation of guest information in the hotel’s system.
4. Guest Services: As a Hotel Receptionist, you will assist guests with various services, such as arranging transportation, making restaurant reservations, and coordinating special requests. Providing personalized attention and anticipating guest needs are crucial for creating exceptional experiences.
5. Telephone and Email Correspondence: Handling incoming calls and emails, addressing guest inquiries, and forwarding messages to the appropriate departments is part of the role. Clear and professional communication is essential in all interactions.
6. Cash Handling and Billing: Accurately handling cash transactions, processing guest payments, and maintaining proper documentation are important responsibilities. You will ensure transparency and accuracy in billing processes while maintaining guest confidentiality.
7. Front Desk Operations: Managing the front desk area, including maintaining a clean and organized workspace, replenishing supplies, and updating guest information, contributes to a professional and welcoming environment.
8. Guest Safety and Security: Ensuring the safety and security of guests and their belongings is a top priority. You will follow hotel procedures, monitor the lobby area, and promptly report any suspicious activities or incidents.

Qualifications

To be considered for the position of Hotel Receptionist at Rixos Hotels in Dubai, you should meet the following qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Proficient in English; knowledge of additional languages is an asset.
• Strong computer skills, including experience with hotel management software.

Skills and Abilities

In addition to the qualifications mentioned above, the following skills and abilities will contribute to your success as a Hotel Receptionist:

1. Customer Service: Providing exceptional customer service is crucial. You should possess excellent communication skills, a friendly and welcoming demeanor, and the ability to anticipate and exceed guest expectations.
2. Attention to Detail: Paying close attention to detail ensures accuracy in guest information, reservations, and billing processes. This contributes to a seamless guest experience and maintains the hotel’s reputation for excellence.
3. Multitasking: Effectively managing multiple tasks, such as handling phone calls, assisting guests, and managing administrative duties, requires strong multitasking abilities and the ability to prioritize tasks efficiently.
4. Problem-Solving: The ability to think on your feet and find suitable solutions to guest concerns or issues is important. You should be proactive in resolving problems and ensuring guest satisfaction.
5. Professionalism: Maintaining a professional and polished appearance, adhering to hotel policies and procedures, and displaying a high level of integrity and confidentiality are essential as a Hotel Receptionist.

Work Environment

As a Hotel Receptionist at Rixos Hotels in Dubai, you will work in a dynamic and fast-paced hotel environment. The front desk serves as the central hub of guest activity, and you will interact with guests, colleagues from various departments, and external stakeholders. You will contribute to creating a welcoming and professional atmosphere for guests.

Salary and Benefits

Rixos Hotels offers competitive wages for the position of Hotel Receptionist, with the specific compensation depending on factors such as experience and performance. In addition to a competitive salary, the hotel provides benefits such as accommodation, meals, transportation, and access to hotel facilities. Details regarding salary and benefits can be discussed during the interview process.

How to Apply

If you are excited about the prospect of joining Rixos Hotels in Dubai as a Hotel Receptionist, please follow these steps to apply:

1. Submit your updated resume and a cover letter highlighting your interest in the position, relevant customer service experience, and excellent communication skills.
2. Include any references or certifications that support your application.
3. Await further communication from the hotel’s hiring team regarding the next steps of the application process.

Apply By Email: recruitment@babalbahr@rixos.com

Conclusion

Working as a Hotel Receptionist at Rixos Hotels in Dubai offers an exciting opportunity to be part of a prestigious hospitality brand and contribute to exceptional guest experiences. With responsibilities that encompass guest check-in and check-out, guest services, and providing accurate information, you can showcase your customer service skills and professionalism. Apply today and embark on a rewarding career in the vibrant world of hospitality!