Hotel & Hospitality Jobs – New Zealand

Oceanview Resort & Spa, located in the beautiful and vibrant Queenstown, New Zealand, is a luxury destination offering a one-of-a-kind experience for our guests. We specialize in providing top-tier accommodations, world-class spa treatments, and exceptional hospitality services. As part of our commitment to offering an unforgettable experience, we are expanding our team and hiring dedicated and passionate individuals to join us in a variety of roles within the hotel and hospitality industry.

Whether you’re just starting out in hospitality or are an experienced professional looking for a new challenge, Oceanview Resort & Spa offers a dynamic and rewarding work environment. We believe in nurturing talent, providing growth opportunities, and offering a positive work-life balance for all of our employees.

If you have a passion for hospitality, love working with people, and are looking to advance your career in a premier hotel and resort environment, we encourage you to apply for one of our available roles.

Job Titles:

• Hotel Receptionist
• Housekeeping Attendant
• Concierge
• Hotel Manager
• Food and Beverage Supervisor
• Spa Therapist
• Event Coordinator
• Chef de Partie
• Guest Services Coordinator
• Front Desk Supervisor

Key Responsibilities:

As part of the Hotel & Hospitality Team at Oceanview Resort & Spa, your responsibilities will vary depending on the position. Below are the core responsibilities for each of the roles we are hiring for:

1. Hotel Receptionist:

• Greet guests upon arrival and assist with check-in/check-out procedures.
• Answer guest inquiries regarding hotel services, local attractions, and amenities.
• Process payments and maintain accurate guest records in the hotel management system.
• Coordinate with housekeeping and maintenance teams to ensure guests’ needs are met promptly.
• Ensure the reception area is clean, organized, and welcoming at all times.

2. Housekeeping Attendant:

• Maintain cleanliness and tidiness of guest rooms, including making beds, dusting, and vacuuming.
• Replenish toiletries, linens, and other guest room amenities.
• Report any maintenance issues or damages within the rooms to the housekeeping supervisor.
• Follow all cleaning procedures and health and safety standards.
• Ensure all public areas, such as hallways and lounges, are clean and well-maintained.

3. Concierge:

• Provide guests with information about local attractions, restaurants, and services in Queenstown.
• Make reservations for tours, transportation, and dining experiences on behalf of guests.
• Offer personalized recommendations based on guest preferences, ensuring they have a memorable stay.
• Assist guests with special requests, such as arranging transportation or booking tickets.
• Coordinate with other departments to ensure seamless guest experiences.

4. Hotel Manager:

• Oversee day-to-day operations of the hotel, ensuring all departments work efficiently and deliver exceptional guest service.
• Manage hotel staff, including recruiting, training, and scheduling employees.
• Handle guest complaints or concerns promptly and professionally, ensuring guest satisfaction.
• Prepare and manage budgets, financial reports, and business plans for the hotel.
• Work closely with other department heads (housekeeping, food and beverage, maintenance) to ensure smooth operations.

5. Food and Beverage Supervisor:

• Supervise the restaurant, bar, and other food and beverage services to ensure quality and consistency.
• Manage staff in food preparation, service, and cleanliness.
• Ensure compliance with health and safety regulations and maintain cleanliness in dining areas.
• Develop and implement new menu items in collaboration with the kitchen team.
• Maintain inventory and order supplies to ensure that the kitchen is well-stocked.

6. Spa Therapist:

• Provide relaxing and rejuvenating spa treatments such as massages, facials, and body wraps.
• Recommend appropriate treatments and products based on guests’ needs.
• Maintain cleanliness and organization of treatment rooms and spa facilities.
• Ensure all treatments adhere to health and safety standards.
• Provide excellent customer service to guests before, during, and after their spa treatments.

7. Event Coordinator:

• Plan, organize, and oversee events, including weddings, conferences, and private parties held at the resort.
• Liaise with clients to understand their event requirements and provide recommendations.
• Coordinate with vendors, catering, and entertainment providers to ensure smooth event execution.
• Ensure all event logistics, including set-up, breakdown, and guest accommodations, are handled effectively.
• Monitor event budgets and timelines to ensure client satisfaction and profitability.

8. Chef de Partie:

• Prepare and cook dishes according to the menu and the standards set by the head chef.
• Supervise kitchen staff, ensuring proper food preparation and safety standards.
• Manage a specific section of the kitchen, such as the grill, sauces, or pastry section.
• Ensure that all ingredients are fresh and properly stored.
• Maintain cleanliness and organization in the kitchen, adhering to all food safety regulations.

9. Guest Services Coordinator:

• Assist guests with all aspects of their stay, including check-in, check-out, and addressing special requests.
• Act as a liaison between guests and hotel departments to ensure all needs are met.
• Handle guest complaints or issues with professionalism and courtesy.
• Ensure guests receive personalized and attentive service throughout their stay.
• Provide information about the resort’s amenities and assist in booking activities and reservations.

10. Front Desk Supervisor:

• Supervise the front desk team to ensure efficient check-in/check-out procedures and guest service.
• Manage reservations and ensure the hotel is fully booked and operating at capacity.
• Resolve any issues or complaints related to guest stays, ensuring positive outcomes.
• Coordinate with housekeeping and maintenance to fulfill guest requests.
• Oversee the security and safety of the hotel by ensuring proper procedures are followed.

Qualifications and Skills:

To be successful in any of these Hotel & Hospitality roles at Oceanview Resort & Spa, candidates should demonstrate the following qualifications and skills:

Education:

• A high school diploma is required; a bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred for management roles.
• Relevant certifications in hospitality or food and beverage service are an advantage.

Experience:

• Experience in the hospitality industry is preferred, with specific experience depending on the role (e.g., front desk, food and beverage, housekeeping).
• For managerial roles, 3-5 years of experience in a supervisory or management position in hospitality is ideal.

Customer Service Skills:

• Excellent interpersonal and communication skills to engage with guests and resolve issues.
• Ability to remain calm and professional in high-pressure situations.

Attention to Detail:

• Ability to ensure that all aspects of guest service, whether food, accommodations, or spa treatments, meet high standards.
• A focus on cleanliness, organization, and presentation in all areas of the hotel.

Teamwork:

• Ability to collaborate effectively with other hotel staff and departments to provide excellent service to guests.
• Strong leadership and team management skills for supervisors and managers.

Organizational Skills:

• Ability to multitask and prioritize duties in a fast-paced environment.
• For event coordinators and managers, strong project management skills are essential.

Problem-Solving Abilities:

• Ability to address and resolve guest complaints and issues with a proactive and customer-focused approach.
• Capability to handle emergency situations effectively, ensuring guest safety and satisfaction.

Language Skills:

• Fluency in English is required, with additional language skills being a plus, especially in areas with international guests.

What We Offer:

• Competitive Salary: Oceanview Resort & Spa offers attractive compensation based on experience and the role.
• Employee Benefits: Full-time employees receive access to comprehensive benefits, including health insurance, paid time off, and wellness programs.
• Training and Development: We believe in investing in our employees’ growth. You will have access to training programs, workshops, and development opportunities.
• Career Progression: At Oceanview Resort & Spa, we support internal growth. We promote from within and encourage career advancement for dedicated team members.
• Work Environment: Join a positive, dynamic team that values collaboration, creativity, and innovation. We promote a respectful and inclusive workplace.
• Work-Life Balance: We understand the importance of maintaining a balance between work and personal life, and offer flexible working hours and the option for time off during off-peak seasons.

How to Apply:

If you are passionate about hospitality and want to join our team at Oceanview Resort & Spa, please send your resume and cover letter to hr@oceanviewresort.nz. In your cover letter, please specify the position you are applying for and your relevant experience. We are excited to hear from you!

For any questions or inquiries about the role, feel free to contact us at +64 3 123 4567.

Location:
Oceanview Resort & Spa
123 Oceanview Drive,
Queenstown, Otago, New Zealand