Job Overview

Are you passionate about providing exceptional service to guests? Are you a master of multitasking and ensuring guest satisfaction? If so, then the role of Guest Experience Agent – PBX at Marriott International- Inc in Dubai might be the perfect fit for you! As a Guest Experience Agent – PBX, you will be the first point of contact for guests, handling all their communication needs and ensuring their experience is memorable from start to finish.

Job Details

Title: Guest Experience Agent – PBX Required in Dubai for Marriott International- Inc
Company: Marriott International- Inc
Location: Dubai/ United Arab Emirates 

Education:

• Secondary // Bachelor Degree / Diploma

Experience

• 1-3 Years of Experience

Responsibilities

As a Guest Experience Agent – PBX, your primary responsibility will be to operate the hotel’s telephone system and handle incoming and outgoing calls in a professional and efficient manner. Some of your key duties will include:

• Answering and transferring calls to the appropriate departments or individuals.
• Taking and delivering messages promptly and accurately.
• Assisting guests with inquiries and resolving any issues or complaints they may have.
• Providing information about the hotel’s facilities, services, and local attractions.
• Coordinating guest requests for amenities or special arrangements.
• Maintaining knowledge of hotel policies and procedures to ensure compliance.
• Collaborating with other departments to ensure seamless guest experiences.

Education and Qualifications

To be considered for the role of Guest Experience Agent – PBX, certain qualifications and skills are required. These include:

• A high school diploma or equivalent.
• Previous experience in a customer service or hospitality role is preferred.
• Excellent verbal and written communication skills.
• Proficiency in operating telephone systems and other office equipment.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Flexibility to work varying shifts, including weekends and holidays.

Benefits

Marriott International- Inc values its employees and offers a comprehensive benefits package. As a Guest Experience Agent – PBX, you can expect to enjoy:

• Competitive salary: The monthly salary for this position ranges from AED 2500.00 to AED 7500.00, based on experience and qualifications.
• Bonus opportunities: In addition to the base salary, performance-based bonuses may be available, providing further incentives.
• Training and development: Marriott International- Inc is committed to helping its employees grow and succeed. As a Guest Experience Agent – PBX, you will have access to training programs and resources to enhance your skills and knowledge.
• Employee discounts: Enjoy discounted rates at Marriott hotels and resorts worldwide, as well as discounts on dining, spa services, and other hotel amenities.
• Health and wellness benefits: Marriott offers medical, dental, and vision insurance, as well as a retirement savings plan and employee assistance program.
• Work-life balance: Marriott recognizes the importance of work-life balance and promotes a positive and supportive work environment.

Salary: AED 2500.00-AED 7500.00 Monthly + bonus

The salary range for the position of Guest Experience Agent – PBX at Marriott International- Inc in Dubai is between AED 2500.00 and AED 7500.00 per month. The actual salary offered will depend on factors such as experience, qualifications, and performance. In addition to the base salary, eligible employees may have the opportunity to earn performance-based bonuses.

How To Apply

To apply for the position of Guest Experience Agent – PBX at Marriott International- Inc in Dubai, please click here to access the online application form. Make sure to fill out all required fields and attach your resume. Only qualified candidates will be contacted for further consideration.

Apply Now

Conclusion

If you have a passion for hospitality, excellent communication skills, and a desire to create memorable guest experiences, then becoming a Guest Experience Agent – PBX at Marriott International- Inc in Dubai could be the career opportunity you’ve been waiting for. Take the first step towards a rewarding career in the hospitality industry by applying today through the provided link. Join our team and be a part of creating unforgettable moments for our guests.