Customer service agent – airline

Embarking on a journey with an airline isn’t just about the pilots and the flight attendants. It’s about every smiling face and helpful hand that makes air travel a breeze. Today, let’s talk about a role that’s crucial yet often flies under the radar (pun intended): the customer service agent, specifically at Calm Air International LP.

Job Overview

Imagine being the first smile a traveler sees as they embark on their journey or the comforting voice that eases the stress of a delayed flight. As a customer service agent with Calm Air International LP, you’re the heartbeat of the airline’s operations on the ground. You’re there to check-in passengers, manage bookings, answer inquiries, and sometimes, be the calm in the storm. It’s a role that’s as rewarding as it is challenging, perfect for those who love making someone’s day just a little brighter.

Job Summary:

Job Title: Customer service agent – airline
Company: Calm Air International LP
Location: Canada, Baker Lake, NU
Vacancies Offer: 1
Salary: $16.63 hourly 40 hours per week

Education:

• Secondary // Bachelor Degree / Diploma

Experience

• 1-3 Years of Experience Depend on Position

Duties and Responsibilities

The role of a customer service agent is diverse and dynamic. Here’s what is expected from you at Calm Air International LP:

• Check-ins and Boarding: Guiding passengers through the check-in process, issuing boarding passes, and managing boarding procedures.
• Customer Inquiries: Being the go-to person for any travel concerns, including flight changes, baggage queries, and general information.
• Problem Solving: Handling flight disruptions with grace, finding solutions that help passengers maintain their itineraries.
• Communication: Keeping passengers informed and assured, whether it’s through announcements, face-to-face conversations, or via telephone and email.

Education and Qualification

• High School Diploma: The runway to becoming a customer service agent starts with completing high school.
• Soft Skills: Excellent communication, problem-solving abilities, and a genuine desire to help are paramount.
• Technical Skills: Familiarity with computer reservation systems and basic computer operations is a huge plus.

While specific airline experience isn’t always necessary, a background in customer service can give you a significant lift-off.

Benefits

Working as a customer service agent at Calm Air International LP isn’t just about earning a salary. It’s about:

• Travel Perks: Enjoy the benefits of seeing new places and experiencing various cultures.
• Skill Growth: Develop invaluable customer service and crisis management skills.
• Team Environment: Be part of a supportive team that’s as close-knit as a cabin crew.
• Health Benefits: Access to comprehensive health coverage to keep you flying high.

Salary

Let’s talk numbers. The position offers $16.63 hourly for a 40-hour week. It’s not just the competitive wage that’s appealing; it’s the potential for personal and professional growth that truly makes this opportunity shine.

Company Overview

Calm Air International LP soars through the skies of Canada, renowned for its commitment to customer satisfaction and employee well-being. With a fleet that connects the dots across various destinations, Calm Air is more than an airline; it’s a gateway to exploring the beauty of the North. It’s a place where your work directly contributes to the joy and safety of travelers from all walks of life.

How to Apply: By Email

Ready to embark on this exciting journey? Fasten your seatbelt and send your resume to sevans@calmair.com. Remember, it’s not just about landing a job; it’s about elevating your career to new heights.

Conclusion

Embarking on a career as a customer service agent with Calm Air International LP is an opportunity to spread your wings. It’s not just a job; it’s a pathway to countless smiles, heartfelt “thank yous,” and the satisfaction of knowing you’ve made someone’s travel experience a little better. So, if you’re passionate about people, love solving problems, and are ready for an adventure, it’s time to apply. After all, the sky’s not the limit; it’s where the journey begins.