Customer Service Administrator with Visa Sponsorship

Job Title: Customer Service Administrator with Visa Sponsorship
Hiring Company: Staffline
Location: Cirencester, GL7 5UA, United Kingdom
Employment Type: Full-Time, Permanent
Salary Range: £22,000–£26,000 per annum (dependent on experience)

About Staffline

Staffline is one of the UK’s leading recruitment and workforce solutions providers, trusted by businesses across industries like logistics, retail, manufacturing, and public services. With over 20 years of expertise, we connect talented individuals with meaningful opportunities while helping employers build agile, future-ready teams. Our Cirencester office, nestled in the picturesque Cotswolds, is a hub for innovation and community-driven growth.

We’re expanding our customer service team to support a growing roster of clients, from high-street retailers to national logistics firms. At Staffline, we believe exceptional customer service is the backbone of business success—and we’re looking for someone who shares that passion to join us.

The Role: Customer Service Administrator

We’re hiring a proactive Customer Service Administrator to be the first point of contact for clients, candidates, and internal teams. This role is perfect for a multitasker who thrives in a fast-paced environment and wants to grow their career in a company that values empathy, efficiency, and continuous improvement.

Why this role matters:

• Ensure seamless communication between job seekers, employers, and our recruitment teams.
• Resolve inquiries with speed and professionalism, building trust in the Staffline brand.
• Support the backbone of our operations, enabling us to place thousands of people in rewarding roles annually.

Visa Sponsorship:

Staffline proudly sponsors skilled workers under the UK’s Skilled Worker Visa program. We offer tailored relocation support, including help with temporary accommodation and local area orientation, to ensure your transition to Cirencester is smooth and stress-free.

Key Responsibilities

1. Client & Candidate Support

• Manage inbound calls, emails, and live chat inquiries from clients and job seekers.
• Provide updates on application statuses, interview scheduling, and onboarding processes.
• Troubleshoot issues (e.g., payroll discrepancies, shift changes) with empathy and efficiency.

2. Administrative Excellence

• Maintain accurate records in our CRM systems (e.g., Salesforce, Bullhorn).
• Process new candidate registrations, right-to-work checks, and compliance documentation.
• Prepare daily/weekly reports on candidate placements, client feedback, and service metrics.

3. Operational Coordination

• Liaise with recruitment consultants to match candidates with client requirements.
• Update job boards and social media platforms with new vacancies.
• Assist with onboarding sessions for new temporary workers.

4. Continuous Improvement

• Identify process bottlenecks and suggest solutions to enhance service quality.
• Participate in team training on new software, GDPR compliance, and sector-specific trends.

What We’re Looking For

Essential Skills & Experience

• Experience: 1+ years in customer service, administration, or a related role.
• Communication: Outstanding verbal and written English skills; ability to adapt tone for diverse audiences.
• Tech Savvy: Proficiency in Microsoft Office (Excel, Outlook) and CRM systems.
• Organisation: Ability to prioritise tasks in a high-volume environment.
• Problem-Solving: A knack for resolving issues calmly under pressure.

Desirable Qualifications

• Experience in recruitment, HR, or the logistics/retail sectors.
• Multilingual skills (e.g., Polish, Romanian) to support diverse candidates.
• Knowledge of UK employment law or GDPR.

Why Join Staffline?

Impactful Work

• Play a vital role in helping people find jobs that transform their lives.
• Support businesses critical to the UK economy, from supermarkets to NHS suppliers.

Benefits & Culture

• Salary & Bonuses: Competitive base pay + quarterly team performance bonuses.
• Flexibility: Hybrid options after probation (3 days office-based, 2 remote).
• Development: Funded NVQ courses in Customer Service or Business Administration.
• Pension: 3% employer contribution.
• Wellbeing: Free access to mental health apps (e.g., Headspace) and discounted gym memberships.
• Perks: Retail discounts, cycle-to-work scheme, and social events (summer BBQs, charity fundraisers).

Life in Cirencester

• Charming Location: A historic market town with cobbled streets, boutique shops, and easy access to the Cotswolds.
• Affordable Living: Lower housing costs than major cities, with excellent schools and green spaces.
• Connectivity: 90 minutes to London by train, 45 minutes to Bristol.

Application Process

• Submit Your CV and Cover Letter: Highlight your customer service achievements and passion for helping others.
• Phone Screening: A 20-minute chat with our HR team about your experience and visa needs.
• In-Person Interview: Meet the team at our Cirencester office and complete a short scenario-based task.
• Offer & Relocation: Visa sponsorship and relocation plan finalized within 3–4 weeks.

Contact:
James Carter, Customer Service Manager
Email: careers.cirencester@staffline.co.uk
Phone: +44 (0)1285 654 321

Address:
Staffline Recruitment
Tetbury Road, Cirencester
Gloucestershire GL7 5UA
United Kingdom