Customer Experience Operations Senior Manager

Job Overview:

As a Customer Experience Operations Senior Manager at Carrefour, you will be responsible for overseeing and optimizing all aspects of the customer experience within Carrefour stores. You will lead a team dedicated to ensuring that customers have a seamless and enjoyable shopping experience from start to finish.

Job Details:

• Company: Carrefour
• Employment Type: Full-time,  Part-time
• Salary: AED 2500.00-AED 7500.00per month
• Location: Dubai

Education

• High School / Bachelors Degree / Diploma 

Experience

• 1-2 Years of Experience On Related Field 

Duties and Responsibilities:

• Develop and implement strategies to enhance the overall customer experience in Carrefour stores.
• Lead and manage a team responsible for customer service, checkout operations, and store cleanliness.
• Monitor and analyze customer feedback and satisfaction metrics to identify areas for improvement.
• Implement best practices and standards to ensure consistent service delivery across all Carrefour stores.
• Collaborate with cross-functional teams, including marketing, merchandising, and operations, to drive initiatives that improve customer satisfaction.
• Develop and implement training programs to enhance the skills and capabilities of frontline staff in delivering excellent customer service.
• Oversee the implementation of technology solutions to streamline customer service processes and improve efficiency.
• Stay updated on industry trends and customer preferences to continuously innovate and improve the customer experience.

Education and Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Previous experience in customer experience management, retail operations, or a related role is required.
• Strong leadership and management skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and insights to drive decision-making.
• Experience in implementing customer service training programs and initiatives.

Benefits:

• Competitive salary range.
• Health insurance coverage.
• Paid vacation and sick leave.
• Opportunities for career growth and advancement within Carrefour.
• Employee discounts on Carrefour products.
• Collaborative and supportive work environment.

Salary:

• AED 2500.00 – AED 7500.00 per month

Company Overview:

Carrefour is a leading global retailer known for offering a wide range of products across various categories, including groceries, electronics, apparel, and household goods. With a presence in multiple countries, Carrefour is committed to providing customers with quality products and exceptional service.

How to Apply:

To apply for the Customer Experience Operations Senior Manager position at Carrefour, please use the following link: Application Link . We encourage qualified candidates to submit their applications online through the provided link.

Conclusion:

Joining Carrefour as a Customer Experience Operations Senior Manager presents an exciting opportunity to lead initiatives that enhance the customer experience and drive business success. If you are passionate about customer service and have a track record of leadership in retail operations, we invite you to apply and become part of our team. We look forward to welcoming individuals who are dedicated, innovative, and committed to delivering outstanding customer experiences at Carrefour.