Customer Service Operative at Lovell Partnerships Ltd in UK

Lovell Partnerships Ltd, a leading property development company in the UK, is seeking a skilled and enthusiastic Customer Service Operative to join our dynamic team. As a Customer Service Operative, you will play a pivotal role in ensuring the highest levels of customer satisfaction by addressing queries, resolving issues, and delivering exceptional service to our valued customers. This position will be based at our office in [location], with occasional travel to various project sites as required.

Jobs Details:

Jobs Role: Customer Service Operative
Company: Lovell Partnerships
Location: UK ,England, Across United Kingdom
Vacancies Offer: 1+
Salary: £10.00-£20.00 @ Hourly
Country: United Kingdom

Education:

• Secondary // Bachelor Degree / Diploma

Experience

• 1-3 Years of Experience on related field

Responsibilities:

1. Customer Interaction:
   • Serve as the primary point of contact for customers, responding promptly and professionally to their inquiries via phone, email, or in person.
   • Actively listen to customers’ concerns and provide accurate information, ensuring a positive and friendly customer experience.
2. Issue Resolution:
   • Investigate and analyze customer complaints or concerns and work diligently to find effective solutions in a timely manner.
   • Collaborate with relevant departments and teams to resolve complex issues, demonstrating problem-solving skills and attention to detail.
3. After-Sales Support:
   • Provide excellent after-sales support to customers, addressing any post-purchase inquiries or concerns they may have.
   • Assist customers with warranty claims, maintenance requests, and any other related services.
4. Site Visits:
   • Conduct on-site visits to address customer issues and inspect properties, ensuring high-quality standards are met and maintained.
   • Liaise with contractors and subcontractors to schedule repairs or maintenance tasks as required.
5. Documentation:
   • Maintain accurate and up-to-date records of customer interactions, actions taken, and resolutions achieved using our internal CRM system.
   • Prepare reports and communicate relevant information to management and other stakeholders.
6. Customer Feedback:
   • Proactively seek feedback from customers to gauge satisfaction levels and identify areas for improvement.
   • Share feedback with the relevant teams to drive continuous improvement in our products and services.
7. Team Collaboration:
   • Work closely with other members of the customer service team, sales, and project management departments to ensure a seamless customer journey.
   • Share knowledge and best practices to contribute to a positive and cohesive team environment.

Requirements:

• Previous experience in a customer service role is preferred, especially within the property development or real estate industry.
• Excellent communication skills, both verbal and written, with the ability to convey complex information in a clear and concise manner.
• Strong problem-solving skills and the ability to handle challenging situations with patience and empathy.
• A customer-centric approach with a genuine passion for delivering exceptional service.
• Flexibility to travel to project sites as needed.
• Familiarity with CRM software and basic computer proficiency.
• A positive and proactive attitude, with a commitment to continuous learning and improvement.
• Knowledge of the property market and construction processes is advantageous but not essential.

How to apply

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Join us at Lovell Partnerships Ltd and become an integral part of a company that values its employees and is dedicated to creating thriving communities through outstanding service and high-quality developments. We look forward to welcoming you to our team of passionate professionals.