Customer Service Team Manager- Savings and Loans Department

Job Description:

Sainsbury’s, a leading retail chain in the UK, is seeking an experienced and customer-focused individual to join our team as a Customer Service Team Manager for the Savings and Loans Department. As the Customer Service Team Manager, you will lead and inspire a team of customer service representatives to deliver excellent service and support to our customers regarding savings and loans products.

Jobs Details:

Jobs Role: Customer Service Team Manager- Savings and Loans Department
Company: Sainsbury’s
Location: UK London, Across United Kingdom
Vacancies Offer: 1
Salary: £10.00-£20.00 @ Hourly
Country: United Kingdom

Education:

Secondary // Bachelor Degree / Diploma

Experience

1-3 Years of Experience Depend on Position

Responsibilities:

1. Team Leadership: Lead, motivate, and coach the customer service team to achieve service excellence and meet performance targets.
2. Customer Support: Ensure prompt and efficient handling of customer inquiries, complaints, and requests related to savings and loans products.
3. Product Knowledge: Develop a deep understanding of Sainsbury’s savings and loans offerings to provide accurate information and advice to customers.
4. Issue Resolution: Address and resolve complex customer issues or escalations, ensuring timely and satisfactory resolutions.
5. Performance Monitoring: Monitor team performance metrics, identify areas for improvement, and implement action plans to enhance performance.
6. Staff Development: Identify training needs and provide ongoing training and development opportunities for team members.
7. Process Improvement: Continuously evaluate and improve customer service processes to enhance efficiency and customer satisfaction.
8. Compliance: Ensure adherence to regulatory and legal requirements in all customer interactions and departmental operations.

Requirements:

1. Customer Service Experience: Previous experience in a customer service role, particularly in financial services or banking, is essential.
2. Leadership Skills: Strong leadership abilities to inspire and guide the customer service team.
3. Financial Product Knowledge: Familiarity with savings and loans products and financial regulations will be advantageous.
4. Communication Skills: Effective communication and interpersonal skills to interact with customers and team members.
5. Problem-Solving: Excellent problem-solving skills to address customer inquiries and issues effectively.
6. Flexibility: Willingness to work varying hours, including weekends, to accommodate customer service needs.
7. Team Player: Ability to work collaboratively with colleagues and contribute to a positive work environment.
8. Eligibility: Applicants must be eligible to work in the UK (valid work permit, if applicable).

Why Join Sainsbury’s as a Customer Service Team Manager – Savings and Loans Department?

• Career Opportunities: Explore opportunities for career growth within Sainsbury’s financial services division.
• Staff Benefits: Access a range of benefits, including staff discounts, pension schemes, and more.
• Comprehensive Training: Receive specialized training to excel in your role and provide excellent service.
• Inclusive Culture: Be part of a diverse and inclusive workforce, where everyone’s contributions are valued.

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If you have a background in customer service and financial products and are skilled in leading teams, join Sainsbury’s UK as a Customer Service Team Manager for the Savings and Loans Department. Apply now and be part of our dedicated team, ensuring our customers receive exceptional support for their savings and loans needs.