Customer Service Advisor – Travel Money at Sainsbury’s (UK)

Job Description:

Sainsbury’s, a leading retail chain in the UK, is currently seeking dedicated and customer-focused individuals to join our team as Customer Service Advisors for our Travel Money service. As a Customer Service Advisor, you will play a vital role in assisting customers with their foreign currency and travel money needs, providing excellent service to enhance their travel experience.

Jobs Details:

Jobs Role: Customer Service Advisor – Travel Money at Sainsbury’s (UK)
Company: Sainsbury’s
Location: UK London, Across United Kingdom
Vacancies Offer: 1
Salary: £10.00-£20.00 @ Hourly
Country: United Kingdom

Education:

Secondary // Bachelor Degree / Diploma

Experience

1-3 Years of Experience Depend on Position

Responsibilities:

1. Foreign Currency Exchange: Process currency exchange transactions for customers, ensuring accurate rates and amounts.
2. Travel Money Sales: Promote Sainsbury’s Travel Money services, providing information about rates and offers to customers.
3. Customer Assistance: Assist customers with their travel money requirements, offering advice and recommendations as needed.
4. Cash Handling: Handle cash transactions efficiently and accurately, adhering to company procedures.
5. Product Knowledge: Stay updated with travel money rates and foreign currency trends to provide accurate information to customers.
6. Customer Queries: Address customer inquiries, concerns, and complaints in a professional and courteous manner.
7. Compliance: Adhere to regulatory and legal requirements related to currency exchange and anti-money laundering procedures.
8. Team Collaboration: Work collaboratively with colleagues to ensure smooth operations and excellent customer service.

Requirements:

1. Customer Focus: A genuine passion for providing excellent customer service and ensuring customer satisfaction.
2. Cash Handling Skills: Experience in cash handling or currency exchange services is advantageous but not mandatory as training will be provided.
3. Communication Skills: Effective verbal communication skills to interact with customers and team members.
4. Sales Abilities: Ability to promote and upsell Sainsbury’s Travel Money services to customers.
5. Numerical Aptitude: Basic mathematical skills to process currency exchange transactions accurately.
6. Flexibility: Willingness to work varying shifts, including weekends and public holidays, based on operational needs.
7. Team Player: Ability to work harmoniously within a team and contribute to a positive work environment.
8. Eligibility: Applicants must be eligible to work in the UK (valid work permit, if applicable).

Why Join Sainsbury’s as a Customer Service Advisor for Travel Money?

• Comprehensive Training: Receive specialized training to excel in your role and provide excellent service.
• Career Opportunities: Explore opportunities for career growth within Sainsbury’s retail network.
• Staff Benefits: Access a range of benefits, including staff discounts, pension schemes, and more.
• Inclusive Culture: Be part of a diverse and inclusive workforce, where everyone’s contributions are valued.

Also Apply: Tesco College – Urgent Need in UK

If you are eager to assist customers with their travel money needs and contribute to their positive travel experience, join Sainsbury’s as a Customer Service Advisor for Travel Money. Apply now and be part of our dedicated team, providing top-notch service to travelers across the UK.