Receptionist Jobs for Hotel in UK

Job Overview

Daniel Thwaites PLC, a reputable hotel and hospitality company, is seeking a professional and welcoming Receptionist to join our hotel team in the UK. As a Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable.

Job Details:

• Company: Daniel Thwaites PLC
  
• Title: Receptionist Jobs for Hotel in UK
  
• Employment Type: Full-time,  Part-time
• Location: UK United Kingdom 

Education

• High School / Bachelors Degree / Diploma 

Experience

• 1-2 Years of Experience On Related Field 

Job Responsibilities

As a Receptionist at Daniel Thwaites PLC, your responsibilities will include:

1. Guest Check-In/Check-Out: Welcome guests upon arrival, assist with check-in procedures, and process check-outs efficiently.
2. Reservation Management: Handle reservations, cancellations, and modifications with accuracy and professionalism.
3. Guest Services: Provide information about hotel facilities, services, and local attractions to enhance the guest experience.
4. Telephone and Email Correspondence: Answer phone calls and respond to emails, addressing inquiries and requests promptly.
5. Billing and Payments: Process guest payments, including room charges, deposits, and incidentals, using the hotel’s computer system.
6. Room Assignments: Allocate rooms based on guest preferences and availability, ensuring room readiness.
7. Guest Assistance: Assist guests with luggage, transportation arrangements, and any special requests.
8. Safety and Security: Maintain a secure and welcoming lobby area, ensuring the safety and comfort of guests.
9. Administrative Tasks: Complete administrative duties such as filing, record-keeping, and maintaining the front desk area.
10. Conflict Resolution: Handle guest complaints and issues professionally, aiming for swift and satisfactory resolutions.

Education and Qualification

To be considered for the Receptionist position, candidates should possess the following qualifications:

• A high school diploma or equivalent; a diploma or degree in hospitality or a related field is a plus.
• Previous experience as a hotel receptionist or in a customer-facing role is advantageous but not mandatory.
• Strong communication and interpersonal skills.
• Proficiency in using hotel reservation and front desk software.
• Attention to detail and a warm, welcoming demeanor.
• Knowledge of local attractions and services.

Benefits

Working as a Receptionist at Daniel Thwaites PLC offers several benefits, including:

• Competitive salary and potential for performance-based bonuses.
• Opportunities for career growth within the hospitality industry.
• Employee discounts on hotel stays, dining, and spa services.
• Training and development programs to enhance your hospitality and customer service skills.
• A supportive and inclusive work environment.
• Flexible work schedules to accommodate various shifts.

How To Apply

To apply for the Receptionist position at Daniel Thwaites PLC, please submit your updated CV/Resume through the following link: Apply Now

Conclusion

If you are a courteous and customer-focused individual with a passion for hospitality, Daniel Thwaites PLC welcomes your application for the Receptionist role. Join our hotel team in the UK and be the face of our establishment, providing a warm and welcoming experience to our valued guests. Apply today and start your journey as a Receptionist with Daniel Thwaites PLC.

Apply Now