Dubai Hotel Front Desk Jobs

About Us

Welcome to Royal Palm Grand Hotel, a five-star luxury hotel nestled in the heart of Downtown Dubai. Just steps from the iconic Burj Khalifa and Dubai Mall, Royal Palm Grand is a haven of elegance, sophistication, and hospitality. We cater to international travelers, families, and corporate guests, offering personalized service and exceptional amenities.

As we continue to grow and welcome guests from around the world, we are looking for passionate, well-presented, and service-oriented individuals to join our Front Desk Team. If you have a flair for customer service and want to be a part of one of Dubai’s most prestigious hospitality brands, this is your opportunity.

Available Job Titles – Apply Now!

We are currently hiring for the following Front Desk Department roles:

Front Desk Receptionist
Guest Relations Officer
Front Desk Supervisor
Concierge Associate
Night Auditor
Reservation Agent
Lobby Host/Hostess
Telephone Operator
Bellman / Porter
Duty Manager (Front Office)

Each of these roles plays a key part in creating a memorable first impression and delivering a seamless guest experience.

Job Summary

As a member of our front office team, you will be the face of the hotel. You will handle guest check-in/check-out, provide information and assistance, manage bookings, respond to queries, and ensure every visitor is treated with warmth and professionalism. Whether you’re welcoming VIP guests or coordinating with housekeeping and concierge services, your commitment to excellence will shape the guest experience.

Key Responsibilities

Depending on the role you apply for, your responsibilities may include:

Greeting guests upon arrival and departure with a warm, genuine smile.
Checking guests in and out using the property management system (PMS).
Managing room reservations, modifications, and cancellations.
Handling payments, issuing invoices, and balancing accounts.
Answering guest inquiries in-person, over the phone, or by email.
Offering concierge services such as booking tours, transportation, and restaurant reservations.
Addressing complaints and resolving guest concerns promptly and effectively.
Collaborating with housekeeping and maintenance to ensure room readiness.
Maintaining a clean, organized, and professional front desk area.
Ensuring safety and security protocols are followed at all times.
Supporting other team members during busy shifts.
Reporting directly to the Front Office Manager or Duty Manager.

Who We’re Looking For

We are seeking individuals who are:

Friendly & Approachable – You enjoy meeting new people and making them feel at home.
Professional & Well-Groomed – You represent the hotel’s high standards.
Excellent Communicators – You’re fluent in English (Arabic or other languages is a plus).
Customer-Centric – You always go the extra mile to satisfy guests.
Multitaskers – You remain calm under pressure and handle multiple tasks efficiently.
Reliable & Punctual – You take your role seriously and show up ready to work.
Detail-Oriented – You notice the small things that make a big difference.

Qualifications and Skills

High school diploma or equivalent (Hospitality or Tourism degree preferred).
Prior hotel or customer service experience is a strong advantage.
Computer literate, with familiarity in Microsoft Office and hotel software (Opera, Fidelio, etc.).
Proficiency in spoken and written English; additional language skills are welcome.
Pleasant personality with excellent interpersonal skills.
Knowledge of Dubai tourism and hospitality industry is a plus.

Shift Timings

The hotel operates 24/7, and candidates should be flexible to work in rotating shifts including weekends, public holidays, and night shifts. Shift timings typically include:

Morning Shift: 7:00 AM – 3:00 PM
Evening Shift: 3:00 PM – 11:00 PM
Night Shift: 11:00 PM – 7:00 AM

Salary & Benefits

We offer a competitive salary package based on experience and role. Typical salary ranges (in AED per month):

Entry-Level Roles (e.g., Bellman, Receptionist): AED 2,500 – AED 4,000
Mid-Level Roles (e.g., Concierge, Supervisor): AED 4,000 – AED 6,000
Senior Roles (e.g., Duty Manager): AED 7,000 – AED 10,000

Additional Benefits Include:

Free shared accommodation or housing allowance
Complimentary duty meals
Transportation to/from the hotel
Uniform and laundry service
Health insurance coverage
Annual air ticket to home country
30 days paid annual leave
Career growth opportunities and training programs
Employee discounts on rooms, F&B, and spa services

Work Location

Royal Palm Grand Hotel
Downtown Dubai, Sheikh Mohammed Bin Rashid Boulevard
Dubai, United Arab Emirates
(Directly opposite Dubai Opera, 10 minutes walk from Burj Khalifa Metro Station)

Why Join Royal Palm Grand Hotel?

We are more than just a workplace — we are a family that thrives on teamwork, excellence, and continuous improvement. Working here means being part of a dynamic, multicultural team that takes pride in delivering world-class service.

You will be surrounded by mentors, leaders, and peers who inspire you to become the best version of yourself. Whether you are just beginning your career in hospitality or looking to take the next step, we offer you the chance to grow in one of the most exciting cities in the world.