Shift Leader with Work Permit in UK London

Job Details:

Employer Name: Caffe Nero Group Ltd

Job Location: Hertford, SG14 1BE, UK

Job Position: Shift Leader

No. of Vacancies: 1

Term of Employment: Permanent

Salary @ Month: £10.00-£15.00 Hourly

Education

• Graduation on Related Field

Experience

• 1-2 Years of Experience

Job Summary:

As a Shift Leader, you will be responsible for overseeing the daily operations of our store during your assigned shift. You will play a vital role in ensuring that our customers receive excellent service and that our team members are performing their duties efficiently. You will also be responsible for maintaining a positive and productive work environment.

Responsibilities:

• Supervise and lead a team of store associates, providing guidance, coaching, and support to ensure they meet their performance targets and deliver exceptional customer service.
• Assign tasks and responsibilities to team members, ensuring that all duties are performed accurately and efficiently.
• Monitor inventory levels and assist in managing stock replenishment to ensure adequate product availability for customers.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the satisfaction of the customer and the company.
• Maintain store cleanliness and organization, including displays, shelves, and checkout areas.
• Ensure compliance with company policies, procedures, and safety regulations.
• Perform opening and closing procedures, including cash management and register reconciliation.
• Assist in training new team members and providing ongoing training and development opportunities for existing staff.
• Collaborate with the management team to implement strategies for improving sales, customer service, and operational efficiency.
• Act as a role model for team members, demonstrating professionalism, integrity, and a strong work ethic.

Qualifications:

• Valid work permit allowing employment in the UK.
• Previous experience in a leadership role within the retail or customer service industry.
• Strong communication and interpersonal skills, with the ability to effectively motivate and engage a team.
• Excellent organizational and time management abilities, with the capacity to handle multiple tasks and priorities.
• Proficiency in using computer systems and point-of-sale (POS) software.
• A customer-focused mindset and a commitment to delivering exceptional service.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required.

We offer competitive compensation and benefits packages, along with opportunities for growth and advancement within our company. If you are a motivated and experienced leader with a valid work permit in the UK, we invite you to apply for this exciting opportunity.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position. Only candidates selected for an interview will be contacted.

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