Shift Leader at Caffe Nero Group Ltd in the UK
Job Summary:
As a Shift Leader at Caffe Nero Group Ltd, you will be responsible for ensuring the smooth operations of the café during your assigned shifts. Your primary role will be to supervise and support the team members, maintain exceptional customer service standards, and contribute to achieving sales targets. This position requires strong leadership skills, excellent communication, and a passion for delivering an outstanding coffee shop experience.
Job Details
Employer Name: Caffe Nero Group Ltd
Job Location: Milton Keynes, MK10 0BA, UK
Job Position: Shift Leader
No. of Vacancies: 1
Term of Employment: Permanent
Salary: £10.00-20.00 Hourly
Education
- General
Experience
- 1-2 years of Experience
Responsibilities:
Team Leadership:
- Supervise and guide a team of café associates during assigned shifts.
- Ensure all team members are well-trained, motivated, and working efficiently.
- Delegate tasks effectively and provide feedback to enhance performance.
- Foster a positive and inclusive work environment that promotes teamwork.
Customer Service:
- Deliver exceptional customer service, ensuring customers’ needs are met.
- Address customer complaints and concerns promptly and professionally.
- Maintain a clean, organized, and welcoming atmosphere for customers.
- Create a friendly and engaging environment, encouraging repeat business.
Operational Excellence:
- Oversee the daily operations of the café, ensuring adherence to company standards.
- Monitor inventory levels and place orders to maintain adequate supplies.
- Handle cash transactions and maintain accurate cash handling procedures.
- Ensure compliance with health and safety regulations and food hygiene standards.
Sales and Targets:
- Drive sales by actively promoting products, upselling, and cross-selling.
- Monitor sales performance and implement strategies to achieve targets.
- Analyze sales data and provide recommendations for improvement.
- Collaborate with the management team to develop and implement marketing initiatives.
Training and Development:
- Assist in training new team members on company policies and procedures.
- Conduct regular coaching and performance evaluations for team members.
- Identify training needs and provide ongoing development opportunities.
- Foster a culture of continuous learning and improvement within the team.
Qualifications and Skills:
- Previous experience in a supervisory or leadership role within the hospitality industry.
- Strong customer service skills with a passion for delivering exceptional experiences.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic math skills for cash handling and inventory management.
- Knowledge of food safety and hygiene regulations.
- Flexibility to work various shifts, including weekends and holidays.
- Positive attitude, self-motivated, and ability to motivate others.
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