Home Admission Advisor with Visa Sponsorship

Job Summary:

Care UK Plc, a leading provider of health and social care services, is currently seeking a dedicated and compassionate individual to join our team as a Home Admission Advisor. As a Home Admission Advisor, you will play a crucial role in assisting individuals and their families in the process of choosing and transitioning into our care homes. This position requires excellent communication skills, empathy, and a commitment to providing exceptional customer service.

Responsibilities:

1. Serve as the primary point of contact for individuals and families interested in our care homes, providing information and guidance throughout the admission process.
2. Conduct initial assessments and discussions with potential residents and their families to understand their care needs, preferences, and expectations.
3. Provide detailed information about our care homes, services, amenities, and the admission criteria to help individuals make informed decisions.
4. Conduct tours of the care homes, showcasing the facilities, accommodation options, communal areas, and other relevant features.
5. Build positive relationships with potential residents and their families, addressing their questions, concerns, and addressing any barriers to admission.
6. Collaborate with internal teams, such as care home managers and care staff, to ensure a smooth transition and personalized care plans for new residents.
7. Coordinate and assist with the completion of admission paperwork, ensuring accuracy and compliance with regulatory requirements.
8. Maintain accurate records of inquiries, admissions, and other relevant information using the designated systems and databases.
9. Stay up-to-date with industry trends, competitor analysis, and market demands to effectively promote our care homes.
10. Uphold the values and reputation of Care UK Plc by delivering exceptional customer service and maintaining confidentiality.

Qualifications:

1. Previous experience in customer service, sales, or a similar role is preferred.
2. Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with individuals and families.
3. Empathy and sensitivity in working with older adults and their families, understanding their unique needs and concerns.
4. Strong organizational skills and attention to detail in managing inquiries, paperwork, and maintaining accurate records.
5. Knowledge of the care home sector, including the regulatory framework and admission processes, is advantageous.
6. Ability to work independently and as part of a team, collaborating with internal stakeholders to ensure a seamless admission process.
7. Proficiency in using computer systems, databases, and office software for documentation and communication purposes.
8. Flexibility to work on weekends or outside regular office hours, as needed, to accommodate potential residents and their families.
9. Positive and proactive attitude, with the ability to adapt to changing priorities and provide outstanding customer service.
10. A commitment to upholding the highest standards of professionalism, confidentiality, and ethical conduct.

If you are interested in applying for the position of Home Admission Advisor, please submit your updated CV and a cover letter outlining your relevant experience and qualifications. Care UK Plc is an equal opportunity employer and values diversity. While we appreciate all applications, only shortlisted candidates will be contacted for further assessment and interviews.