Helpdesk Support Officer Jobs in UK with Visa Sponsorship

Job Description

Rullion is currently seeking skilled and customer-focused individuals from abroad to join our team in the United Kingdom as Helpdesk Support Officers. This role offers an excellent opportunity for candidates looking to work in the UK and provide technical assistance and support to users. As a Helpdesk Support Officer, you will play a critical role in resolving technical issues and ensuring the smooth operation of IT systems.

Job Details

Title:  Helpdesk Support Officer Jobs in UK with Visa Sponsorship 
Company: Rullion
Location: UK

Education:

• Secondary // Bachelor Degree / Diploma

Experience

• 1-3 Years of Experience

Job Responsibilities:

• Receive and respond to user inquiries and technical issues.
• Provide timely and effective technical support via phone, email, or chat.
• Troubleshoot software and hardware problems and offer solutions.
• Escalate complex issues to appropriate IT teams for resolution.
• Maintain accurate records of user interactions and problem resolutions.
• Offer guidance and training to users on IT tools and systems.
• Follow established procedures for incident management and ticketing.

Qualifications/Skills:

• Strong customer service orientation and interpersonal skills.
• Technical aptitude and familiarity with IT systems and software.
• Problem-solving and analytical thinking abilities.
• Effective communication skills, both written and verbal.
• Ability to work under pressure and manage multiple tasks.

Education and Experience Requirements:

• A relevant bachelor’s degree or equivalent qualifications.
• Prior experience in IT helpdesk support or a related role is beneficial.
• Familiarity with IT tools and software commonly used in helpdesk support.

Visa Sponsorship:

Rullion is pleased to offer visa sponsorship for qualified foreign candidates, facilitating their legal work status in the UK.

Working Environment:

• The role is based in the United Kingdom and involves working in an IT helpdesk environment.
• Collaborative team environment with opportunities for skill development.
• Regular working hours with possible shifts to cover different time zones.

How to Apply:

If you are interested in the Helpdesk Support Officer position with visa sponsorship for foreigners at Rullion, please submit your updated CV and a cover letter outlining your qualifications and experience. Send your application to here. We eagerly await your application.

FAQ:

Q: Is this position open to foreigners?

A: Yes, we welcome applications from foreigners who are eligible to work in the UK and possess the required technical skills.

Q: Is prior helpdesk support experience necessary?

A: While prior experience is beneficial, candidates with strong technical aptitude and a customer-centric approach are encouraged to apply.

Q: What types of technical issues will the Helpdesk Support Officer address?

A: The Helpdesk Support Officer will address a range of technical issues related to software, hardware, and IT systems commonly used by the organization.

Conclusions:

The Helpdesk Support Officer role at Rullion presents a valuable opportunity for candidates seeking to work in the UK and provide essential technical assistance to users. If you are customer-focused, technically skilled, and capable of resolving IT issues effectively, we encourage you to apply. Join our team and contribute to the smooth operation of IT systems. Apply today and start your rewarding journey as a valued member of Rullion.