Customer Service Representative in UK (work permit available)

Position Overview:

As a Customer Service Representative at Fresh Perspective Resourcing, you will be the primary point of contact for our clients and candidates, providing exceptional customer service and support. Your role will involve handling inquiries, resolving issues, and ensuring a positive experience for all stakeholders. This is an exciting opportunity to join a dynamic team and contribute to the success of our recruitment agency.

Responsibilities:

1. Customer Support: Serve as the first point of contact for clients and candidates, responding to inquiries via phone, email, and other communication channels. Provide timely and accurate information regarding our services, job opportunities, application status, and general inquiries.
2. Issue Resolution: Listen attentively to customer concerns, assess the situation, and provide appropriate solutions or escalate issues to the relevant team members. Strive to achieve a satisfactory resolution for all parties involved.
3. Relationship Building: Build and maintain strong relationships with clients and candidates to understand their needs and provide personalized assistance. Foster rapport and trust through effective communication and a customer-centric approach.
4. Job Matching: Assist candidates in identifying suitable job opportunities based on their qualifications, skills, and career goals. Collaborate with recruiters to ensure a seamless and efficient placement process.
5. Database Management: Update and maintain accurate client and candidate information in the CRM system. Ensure data integrity and confidentiality while adhering to data protection regulations.
6. Administrative Support: Assist with administrative tasks such as document preparation, filing, and record keeping. Contribute to the smooth operation of the office by coordinating schedules, managing appointments, and organizing meetings.
7. Feedback Collection: Gather feedback from clients and candidates to identify areas for improvement and enhance service delivery. Actively listen to suggestions and proactively implement changes to meet customer needs.
8. Compliance and Policies: Stay up to date with industry regulations, company policies, and best practices related to customer service and data protection. Adhere to internal guidelines to ensure compliance and maintain customer trust.
9. Team Collaboration: Collaborate with colleagues across different departments to share knowledge, coordinate activities, and provide seamless customer experiences. Contribute to a positive and supportive team environment.
10. Continuous Learning: Stay informed about industry trends, recruitment practices, and our services. Continuously develop your knowledge and skills through training programs and self-directed learning.

Qualifications:

• Previous experience in a customer service role, preferably in a service-oriented or recruitment environment.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport and establish positive relationships.
• Problem-solving mindset with the ability to handle customer concerns and find appropriate solutions.
• Proficiency in using CRM systems and other relevant software applications.
• Organizational skills with attention to detail and the ability to manage multiple tasks effectively.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
• Professional and friendly demeanor, with a customer-centric approach.
• Flexibility to work occasional evenings or weekends to accommodate client and candidate needs.

We offer competitive compensation, comprehensive training, and opportunities for career growth within our organization. If you are a customer-oriented individual with a passion for providing exceptional service, we invite you to apply for the Customer Service Representative position at Fresh Perspective Resourcing.

To apply, please submit your resume and a cover letter outlining your relevant experience and why you are interested in this role. Only shortlisted candidates will be contacted for an interview.

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