Customer Service coordinator in UK with Visa Sponsorship

Job Details

Company: RE Personnel

Job Positions: Customer Service coordinator

Job Location: GU14 8AQ, UK

Job Type: Full Time Permanent

Salary: £10.00 to £20.00 an hour Dependent on experience

Education:

General

Experience

1-2 Years of Experience

Job Summary:

We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Coordinator. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service and coordinating all customer-related activities. Your primary objective will be to ensure customer satisfaction by addressing inquiries, resolving issues, and maintaining effective communication channels. This position offers an exciting opportunity for individuals who thrive in a fast-paced environment and possess excellent interpersonal and problem-solving skills.

Responsibilities:

Serve as the main point of contact for customers, handling inquiries, complaints, and requests promptly and professionally
Assist customers in a courteous and efficient manner, providing accurate information and guidance
Coordinate and track customer orders, ensuring timely delivery and resolving any delivery-related issues
Collaborate with internal departments, such as sales, logistics, and finance, to ensure seamless order processing and resolution of customer issues
Maintain customer databases and update customer records with relevant information, including interactions and order details
Monitor and respond to customer feedback received through various channels, including phone, email, and social media
Identify and escalate complex or unresolved issues to the appropriate departments or supervisors
Provide product or service information to customers, including pricing, availability, and specifications
Assist in the development and implementation of customer service policies and procedures to enhance overall customer satisfaction
Proactively identify opportunities to improve the customer experience and suggest process enhancements
Stay up-to-date with product knowledge, industry trends, and company policies to effectively address customer inquiries

Requirements:

Previous experience in customer service or a related role is preferred
Excellent communication skills, both verbal and written, with the ability to convey information clearly and concisely
Strong problem-solving skills and the ability to handle customer complaints and resolve issues effectively
Outstanding interpersonal skills and the ability to build rapport with customers and colleagues
Proficiency in using customer service software, CRM systems, and other relevant tools
Strong organizational skills and the ability to multitask in a fast-paced environment
Attention to detail and accuracy in managing customer records and order information
Ability to work independently as well as collaboratively within a team
Flexibility to work shifts, including evenings, weekends, and holidays as required
Knowledge of the industry or product/service offerings is a plus
Eligibility to work in the UK